There might occur a situation when incorrect meter readings were posted. However, the cancellation process may vary depending on the stage at which the incorrect meter readings were identified. The following scenarios outline the steps to take in each case.

Scenario 1: Charges in Service Journal Has Not Been Created Yet

If incorrect meter readings were posted but the Charges in the Service Journal has not been created yet:

1. To cancel meter readings go to Meter Ledger Entries from search.
2. Find the incorrect entry, click Cancel, then confirm with Yes.

When the entry is cancelled:

• Quantity would be equal to 0.
• Difference would be equal to 0.
• Read-out To would be equal to Read-out From.
• This entry will have a parameter Canceled and wouldn’t be included in any further actions.

3. Re-import the correct meter readings from Excel or enter them manually. You can found more information here: How to enter meter readings
4. Create Charges in the Service Journal as usual.

Scenario 2: Charges in Service Journal Created but Not Yet Posted

If a lines in Service Journal has already been created but has not been posted yet:

1. Open the Service Journal and delete the incorrect lines.

2. Go to Meter Ledger Entries from search.
3. Find the incorrect entry, click Cancel, then confirm with Yes.
4. Re-import the correct meter readings from Excel or enter them manually.
5. Create charges and post the Service Journal.

Scenario 3: Service Journal Posted but Sales Invoice Not Yet Created

If the Service Journal has already been posted but no Sales Invoice has been created yet:

1. Go to Service Ledger Entries (SLE) and reverse the posted entries.

2. Go to Meter Ledger Entries from search.
3. Find the incorrect entry, click Cancel, then confirm with Yes.
4. Re-import the correct meter readings from Excel or enter them manually.
5. Create charges in the Service Journal.
6. Post the Service Journal.

Scenario 4: The Sales Invoice was posted

If the Sales Invoice has already been posted:

1. Cancel the Sales Invoice, using either Cancel or Create Corrective Credit Memo. See How to handle Sales Invoice corrections and returns for the detailed cancellation options. If you use Create Corrective Credit Memo for a specific service line, choose Yes when asked whether to cancel the Service Ledger Entries, you can then recreate the Charge entry only for that specific service line.

2. Go to Meter Ledger Entries from search.
3. Find the incorrect entry, click Cancel, then confirm with Yes.
4. Re-import the correct meter readings from Excel or enter them manually.
5. Create charges in the Service Journal.
6. Post the Service Journal.
7. Create and post the new Sales Invoice.